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Terms of Service

These terms govern your relationship with SMARI Institute and outline the rights and responsibilities of all parties involved in our educational services.

Last updated: January 1, 2025

Important Notice

Please read these Terms of Service carefully before enrolling in any SMARI Institute program. By submitting an application or enrolling in our courses, you acknowledge that you have read, understood, and agree to be bound by these terms.

Acceptance of Terms

  • By enrolling in SMARI Institute programs, you agree to these Terms of Service
  • These terms apply to all students, applicants, and website users
  • We may update these terms periodically with notice to users
  • Continued use of our services constitutes acceptance of updated terms

Educational Services

  • SMARI provides Level 1 diploma programs in various fields
  • Course content, schedules, and requirements may change as needed
  • We strive to maintain high educational standards and quality
  • Completion certificates are awarded upon meeting all program requirements

Student Responsibilities

  • Regular attendance and active participation in classes
  • Completion of assignments and assessments on time
  • Respectful behavior towards staff, faculty, and fellow students
  • Payment of tuition and fees according to agreed schedules
  • Compliance with academic integrity and institutional policies

Tuition and Payments

  • Tuition fees are due according to the payment schedule agreed upon enrollment
  • Late payments may result in suspension of services or additional fees
  • Refunds are available according to our refund policy within specified timeframes
  • All fees are quoted in Ugandan Shillings unless otherwise specified

Academic Policies

  • Students must maintain satisfactory academic progress
  • Plagiarism and academic dishonesty may result in dismissal
  • Attendance requirements must be met for successful program completion
  • Grade appeals must be submitted within specified timeframes

Limitation of Liability

  • SMARI's liability is limited to the fees paid for educational services
  • We are not liable for indirect, consequential, or incidental damages
  • Students participate in activities at their own risk
  • We maintain appropriate insurance coverage for institutional operations

Prohibited Activities

The following activities are strictly prohibited and may result in immediate dismissal from SMARI Institute:

Harassment, discrimination, or threatening behavior
Unauthorized access to computer systems or networks
Distribution of inappropriate or offensive content
Violation of intellectual property rights
Disruption of classes or campus activities
Use of SMARI facilities for unauthorized purposes

Dispute Resolution

Step 1: Direct Discussion

Attempt to resolve issues through direct communication with relevant staff

Step 2: Formal Complaint

Submit written complaint to administration for formal review

Step 3: Mediation

Neutral mediation if direct resolution is not achieved

Questions About These Terms?

If you have any questions about these Terms of Service or need clarification on any policies, our administrative team is here to help.

legal@smari.ac.ug
+256-200-920200

SMARI Institute - Victoria Building Level 6, Kampala, Uganda